LSC 521 Public Library Service

Master of Library and Information Studies Homepage (Insert link)

Young Adult Book Group (Insert link)

LSC 521 Grant (Insert link)

#3. Sager, Don. "Customer Service and Public Libraries" Public Libraries 40.2 (2001): 85-89.

 Sager, a contributing editor of Public Libraries has selected four articles which address public service in public libraries. Topics covered include parterships, planning, building design and management, and outreach. This review addresses the first article in Sager's collection, "The Pinnacle of Customer Service: Partnerships" by Valerie Gross. Ms. Gross begins by discussing why customer service is important. First and foremost, librarians need to remember that providing information service is our raison d'etre. Too often, we we don't think of our patrons as "customers." Librarians will do well to remember that the public pays for public library services (through taxes) just as they pay for other services.

#4.Saxton, Matthew L. And Ruth D Greiner. "Public Participation in Strategic Planning of Library Services: Soliciting, Assessing and  Balancing

             Community and Staff Input." Public Libraries 37.2 (1998): 126-132.